閣下的滿意對我們至為重要。落單前請細心核對訂單上產品的功能、尺寸、顏色及其他細節。為確保服務質素，訂單一經確認，恕不接受更改及退貨。
30 日價格保證
由購買日起 30 日內，如閣下發現同一產品（以貨號為準）連同附加費用於本公司門市有差價，我們承諾閣下可將差價兌換其他產品。請出示正本合約予銷售人員辦理。陳列品及正價貨品不設價格保證。
送貨
所有產品均由本公司授權團隊送貨。
- 合約上的預計送貨日期只屬暫定，我們會於預計送貨日期前 4 至 7 日，通知閣下送貨日期及時間。
- 以下情況須另收費用：(i) 同時指定送貨日期及時間；(ii) 送貨日期確認後更改超過兩次；(iii) 未能於送貨日前最少 4 日提出改期；(iv) 收貨日期為購買日起計 180 日之後；(v) 送貨地點空間不足。
- 由於交通及天氣情況難以預計，司機會於送貨當日與閣下確認到達時間，我們會盡力準時送達。
- 如遇惡劣天氣、嚴重水浸或道路受阻，送貨可能延誤或暫停。我們會於 1 個工作天內致電閣下重新安排，並於 7 日內送貨。
請確保送貨地點有足夠空間
包括天花、門口、玄關、走廊、升降機及樓梯。床架或衣櫃請預留最少 2 吋安裝空間。
客戶須確保產品可順利進入送貨地點（電梯、樓梯、門位及通道）；如未能進入而需回廠拆裝重組，將另行收取服務費 $900。
收貨前請留意
- 梳化及床褥等產品均以人手製作，成品尺寸或有 ±2 吋差異。皮辦只供參考，或有輕微色差。
- 如有尾數，須於收貨時繳付。
- 收貨人須年滿 18 歲，並為閣下的授權代表；收貨人的指示、提供的資料或行為均代表閣下。
- 請即時檢查產品，如無異議須於送貨單上簽收。產品一經簽收，恕不接受非保養範圍的投訴。
- 產品送抵後，如移至訂單地址以外的地方，保養即告失效。
退款
退款將以原付款方式退回。如以信用卡付款，款項將退回同一信用卡戶口，詳情請向發卡機構查詢；一般需時 6 至 8 個工作週。
附加服務收費
| 服務 | 收費 |
|---|---|
| 換貨 | 由購買日起計 3 日後換貨，收取原訂單金額最少 10% |
| 暫存 | 每件每星期 $500（由原定送貨日起計） |
| 拆裝 | 送貨地點空間不足需拆裝：每張梳化 $250 |
| 回廠拆裝重組 | 產品未能進入送貨地點而需回廠拆裝重組：$900 |
| 離島送貨 | 愉景灣 $350；東涌、馬灣（包括珀麗灣）$150 |
| 推路 | 由停車位置起計，50 米內免費；50–100 米每件貨品 $200，之後每 50 米每件貨品加收 $100 |
| 送貨後第二次安裝 | 最高 $300 |
| 抬樓、吊樓、棄置 | 請參閱 送貨及額外服務收費 |
付款方式：抬樓費、推路費、拆裝費及棄置費須於送貨當日以現金直接付予送貨師傅。
本公司保留解釋及修訂有關服務規則及細則的權利。中英文版本如有任何歧異，概以中文版本為準。
General Terms and Conditions (English)
Your satisfaction is of utmost importance to us. Please carefully check the product's function, size, colour and other details on the order. To ensure the quality of service, changes and returns are not accepted once the order is confirmed.
30-day price guarantee
Within 30 days from the purchase date, if you find the same product (according to its item number), together with additional charges, at a different price in our stores, you can exchange the difference for other products. Please present the original contract to our sales staff. Display items and regular-priced items are not covered.
Delivery
All products are delivered by our authorised team.
- The expected delivery date on the contract is tentative. We will notify you of the delivery date and time 4–7 days before the expected delivery date.
- Additional charges apply in the following cases: (i) specifying both the delivery date and time; (ii) changing the delivery date more than twice after it is confirmed; (iii) not requesting a reschedule at least 4 days before delivery; (iv) receiving the goods more than 180 days after the purchase date; (v) not enough delivery space.
- As traffic and weather conditions are difficult to predict, the driver will confirm the arrival time on the delivery day. We will do our best to deliver on time.
- Delivery may be delayed or suspended by bad weather, serious flooding or blocked roads. We will call you within 1 working day to reschedule, and delivery will be made within 7 days.
Please make sure the delivery address has enough space
Including the ceiling, doorway, entrance, corridor, lift and staircases. For beds or wardrobes, please reserve at least 2 inches for assembly.
You must make sure the products can enter the delivery address (lift, stairs, doorways and passages). If a product cannot enter and has to be returned to the factory for disassembly and reassembly, a service charge of $900 applies.
Before you receive the products
- Products such as sofas and mattresses are handmade; finished sizes may differ by up to ±2 inches. Leather swatches are for reference only and slight colour differences may occur.
- Any outstanding balance must be paid on delivery.
- The consignee must be at least 18 years old and be your authorised representative. The consignee's instructions, information provided or actions are on your behalf.
- Please check the products immediately. If there is no objection, you must sign the delivery note to acknowledge receipt. Once signed for, complaints about issues not covered by the warranty will not be accepted.
- The warranty becomes void if the product is moved to an address other than the order address after delivery.
Refund
Refunds are made by the original payment method. For credit card payments, the refund goes back to the same credit card account; please check with your card issuer for details. It usually takes 6–8 working weeks.
Additional service charges
| Service | Charge |
|---|---|
| Exchange | Exchanges made more than 3 days after the purchase date are charged at least 10% of the original order price |
| Temporary storage | $500 per item per week (from the original delivery date) |
| Disassembly | If the delivery address does not have enough space: $250 per sofa |
| Return to factory for reassembly | If a product cannot enter the delivery address: $900 |
| Outlying islands | Discovery Bay $350; Tung Chung and Ma Wan (including Park Island) $150 |
| Carrying distance | From the parking position: free within 50 metres; 50–100 metres $200 per item, then an extra $100 per item for every further 50 metres |
| 2nd assembly after delivery | Up to $300 |
| Stairs carrying, hoisting, disposal | See delivery and extra service charges |
Payment: stairs carrying, carrying distance, disassembly and disposal charges must be paid in cash to the delivery team on the delivery day.
We reserve the right to interpret and amend the rules and details of the service. If there is any discrepancy between the Chinese and English versions, the Chinese version shall prevail.
仍有疑問？
我們的客戶服務團隊樂意為閣下解答。